Privacy Policy

Effective date: January 1, 2025  ·  Last updated: April 2025

Sonoma Tech Solutions LLC ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website or services.

1. Information We Collect

We collect information you provide directly to us:

• Contact information — name, phone number, email address when you submit our contact form or contact us directly
• Service information — details about your devices, systems, or technical issues that you share when requesting service
• Communication records — messages, emails, or WhatsApp conversations you send us

We do not automatically collect tracking data, cookies, or analytics beyond what your browser sends by default.

2. How We Use Your Information

• To respond to your service inquiries and schedule appointments
• To provide IT support, repair, and installation services
• To send you quotes, invoices, and service updates
• To follow up after service to ensure satisfaction
• To comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Data We Access During Service

When we provide on-site or remote IT services, we may temporarily access your devices, files, or systems. We access only what is necessary to perform the requested service. Any data accessed during service is treated with strict confidentiality.

• We do not copy, retain, or share your personal files or data
• We do not store passwords, financial information, or sensitive personal data beyond what is needed for the service session
• For data recovery services, recovered files are delivered only to the verified owner of the device

4. Data Security

We implement appropriate security measures to protect your information:

• Contact form submissions are transmitted securely and delivered only to our business email
• WhatsApp communications use end-to-end encryption
• We retain your contact information only as long as necessary for our business relationship

5. Your Rights (California Residents — CCPA)

As a California resident, you have the right to:

• Know what personal information we have collected about you
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at: contact@sonomatechsolutions.net or 707-237-4894.

6. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us immediately.

7. Third-Party Services

Our website may use Google Maps to display service areas. Google's privacy policy applies to map interactions. We do not integrate advertising networks or tracking pixels on our website.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

Sonoma Tech Solutions LLC
Santa Rosa, California
Email: contact@sonomatechsolutions.net
Phone: 707-237-4894
WhatsApp: Chat with us