Terms of Service

1) Scope of services

We provide services such as computer repair, tune‑ups, software installation, network/Wi‑Fi setup, cybersecurity basics, backups, and related support. All work is performed under an agreed scope (what we will do), timeline, and price.

2) Estimates & approvals

Estimates are provided in writing (message/email/invoice) when possible. You authorize us to begin work when you approve the scope and price. Additional work outside the original scope requires your approval.

3) Managed plans (per user)

Managed IT plans are typically priced per user (person) per month. A “user” generally includes one person’s primary workstation(s), basic support, and the plan features described on our IT Plans page. Servers, firewalls, and special systems may require add‑ons.

4) Scheduling, access & client responsibilities

• You agree to provide reasonable access (passwords, devices, premises) needed to perform the work.
• You are responsible for maintaining legal software licenses and account access.
• You should have a current backup of important data prior to service when possible.

5) Data, backups & limitations

While we take reasonable care, data loss can occur due to existing hardware failure, corruption, malware, or other factors outside our control. Unless explicitly included in your plan or scope, we do not guarantee complete data recovery.

6) Payments, invoices & late fees

• Payment is due at completion for one‑time services unless otherwise agreed in writing.
• Managed plans are billed monthly in advance unless stated otherwise.
• Past‑due balances may result in paused service until resolved.

7) Cancellations & no‑shows

Please provide as much notice as possible if you need to reschedule. Repeated last‑minute cancellations or no‑shows may require a deposit for future appointments.

8) Warranty (service workmanship)

We stand behind our workmanship for 30 days on the specific service performed, unless otherwise stated. This does not cover new issues, hardware failure, third‑party software problems, user changes, or pre‑existing conditions.

9) Limitation of liability

To the maximum extent permitted by law, Sonoma Tech Solutions is not liable for indirect, incidental, special, or consequential damages, including lost profits, lost data, or business interruption. Our total liability for any claim is limited to the amount you paid for the specific service giving rise to the claim.

10) Third‑party products & services

We may recommend or configure third‑party hardware, software, or cloud services. Your use of those products is subject to the provider’s terms. We are not responsible for third‑party outages, policy changes, or limitations.

11) Privacy

Our handling of personal information is described in our Privacy Policy. Please review it for details.

12) Governing law

These Terms are governed by the laws of the State of California. Any disputes will be handled in the appropriate courts located in California, unless otherwise required by law.