Terms of Service

Effective date: January 1, 2025 · Last updated: September 2026

These Terms of Service govern your use of Sonoma Tech Solutions LLC services and website. By requesting or using our services, you agree to these terms.

1. Services

Sonoma Tech Solutions LLC provides IT support services including computer repair, network installation, security camera installation, data recovery, hardware upgrades, and related consulting. Services are provided on-site in Sonoma, Marin, and Mendocino Counties, California.

2. Quotes and Pricing

All quotes are provided free of charge with no obligation
Final pricing may vary from initial estimates if additional issues are discovered during service
We will notify you of any changes before proceeding with additional work
Payment is due upon completion of service unless otherwise agreed in writing

3. Client Responsibilities

You agree to:

Provide accurate information about your devices and issues
Back up your own data before service begins (we are not responsible for data loss during repair)
Ensure you have legal ownership or authorization for devices and software we work on
Be present or authorize an adult representative during on-site service visits

4. Data and Confidentiality

We treat all client data with strict confidentiality. Technicians will not access, copy, or share personal files beyond what is necessary to complete the requested service. See our Privacy Policy for full details.

5. Warranty and Liability

Sonoma Tech Solutions LLC carries commercial general liability insurance ($1,000,000 per occurrence / $2,000,000 aggregate). A certificate of insurance is available on request.
Installations (networking, structured cabling, security cameras, Starlink, TV mounting and similar work): our labor is guaranteed for 90 days from completion.
Repairs and support (computer repair, printers, software, configuration and troubleshooting): our labor is guaranteed for 30 days from completion, for the same issue.
If a covered problem is caused by our workmanship, we will return and correct it at no charge.
The guarantee does not cover damage, power surges or outages, internet provider outages, changes made by the client or third parties, new malware or software updates, or equipment failure.
Parts and components are covered by manufacturer warranty only
We are not liable for pre-existing hardware failures discovered during service
Maximum liability for any service is limited to the amount paid for that service
We strongly recommend data backups before any service — we are not responsible for data loss from pre-existing drive failures

6. Data Recovery Disclaimer

Data recovery success cannot be guaranteed. We provide a free evaluation and will inform you of the likelihood of recovery before beginning. Payment for data recovery is due only if files are successfully recovered, unless otherwise agreed.

7. Cancellations

You may cancel or reschedule appointments without charge with at least 2 hours notice. Late cancellations or no-shows may be subject to a service call fee.

8. Governing Law

These Terms are governed by the laws of the State of California. Any disputes shall be resolved in Sonoma County, California.

9. Contact

Sonoma Tech Solutions LLC
Santa Rosa, California
Email: contact@sonomatechsolutions.net
Phone: 707-237-4894